Graphic design help & FAQs

This short article will tell you in short what should you expect from the graphic designers and what you should know about the graphic design process in general with Exim Design. We understand that people don’t like to read long instructions but this is something you will benefit from.

1. Graphic design services
2. Filling out a Brief
3. Using graphic assets
4. Business Card design
5. Letterhead design
6. Envelope design
7. Combo stationary design
8. Deliverables
9. Color modes and source files
10. Refunds

1. Graphic design services

Exim design studio provides graphic design services for your needs such as:

• business card design;
• letterhead design;
• envelope design;
• we also provide some other extra design related services which needs to discuss and quote separately.

2. Filling out a creative brief

In order to provide you with the best experience you need to participate in the process so we can ask you necessary questions, get a feedback from you and ratings through our Assessment System. The first thing you should do after ordering graphic design services is to fill out a creative brief (questionnaire). It will be available to download after your payment.

Important! You need fill out the brief during 48hrs after the payment. Otherwise, we can’t guarantee you a quick turnaround and complete the job during the advertised timeframe. If we can’t here you after 5 working days after payment, your order will be canceled without a refund of your deposit. Please plan ahead accordingly.

3. Using graphic assets

For the stationary design (business cards, letterheads, envelopes) we need that you be able to provide us with a logo in a vector format (.eps, vector pdf, .ai). If you don’t have your logo designed ready you should consider ordering logo design services first or check our combo packages. Without a logotype we’ll be able to design stationary items without a logo of course, but it just won’t look professional enough in our opinion.

You can also provide us with other graphic assets like stock imagery. You need to get those and pay on your own. Just note, if you buy stock images online they need to be print-friendly. The image resolution should be no less than 150dpi (acceptable quality), 300dpi is a standard. There is no limitation if you have a vector file as source – it is a scalable format and it could be used in any size without a loss in a quality.

Please note, that usually, the images you buy online couldn’t be copyrighted and you don’t have the exclusive rights to use it. Of course it depends on license you’ve got but still, please be advised.

4. Business card design

When you order business card design services the crucial information for us is:

• business card type and dimensions (there are no real standards for business cards. Please refer to the Wiki page for business card sizes and types). In the US the most popular size is 3.5 x 2 inches;
• name to use on a business card. Please be advised that the number of names for the business cards is limited. See the package description carefully;
• contact information for business card;
• your preferences on the color scheme (light or dark), orientation (portrait or landscape);
• your preferences on one-side or double-side design, fonts and paper you might use.

5. Letterhead design

When you order a letterhead design services we need to know the following:

• letterhead type and dimensions. Usually it is a US Letter standard (8.5×11 inches) or European A4 (210 x 297 mm).
• contact information to display;
• your preferences on the colors and fonts;
• your preference on whether you want to use a watermark or not;

6. Envelope design

When you order an envelope design services we need to know the following:

• envelope type and dimensions (please refer to the Wiki page for envelope sizes and types). There are many envelope sizes used worldwide and there is no some unified standards. In the US No.10 (4 1/8 x 9 1/2 inches) is considered to be most popular for business mailing. In Europe – the DL size, but please check the standards with the post offices in your country;
• contact information to display;
• it is important to check with your country postal standards for the graphics on envelopes. Some restrictions could be applied because of the scanning equipment (some regions of the envelope could be reserved for the postal needs);
• your preferences on the colors and fonts;
• your preference on whether you want to use a watermark or not.

7. Combo stationary design

To save some money you can order our combo package which includes key stationary items design all together: business card design, letterhead design and envelope design. We’re going to need all information regarding each item to start.

8. Deliverables

Please note, that we provide you with a design only. You won’t get the actual physical stationary items in hands. With our design(s), you can print the items in some local printing shop or somewhere online later.

9. Color modes and source files

All designs will be provided in a vector format (.eps, vector pdf, .ai), in CMYK color mode. The previews for appreciation purposes during the actual process of designing will be shown in a RGB mode.

10. Refunds

You need fill out the brief during 48hrs after the payment. Otherwise, we can’t guarantee you a quick turnaround and complete the job during the advertised timeframe. If we can’t here you after 5 working days after payment, your order will be canceled without a refund of your deposit. Please plan ahead accordingly.